Managing Director, Customer Experience & Distribution Technology
Jon Williams is the managing director of Customer Experience & Distribution Technology at AEP Ohio. He oversees Customer Service functions including account management, community relations and Customer Service design. He is responsible for developing new distribution-related technologies such as electric vehicle charging, batteries, microgrids and “smart” cities and smart lighting. Williams leads renewable energy opportunities and compliance activities and oversees the design, development and implementation of AEP Ohio's energy efficiency and peak demand-reduction programs. He also serves as a witness for AEP Ohio in regulatory proceedings.
Prior to his current role, Williams managed AEP Ohio's Customer Service operations in Eastern and Western Ohio as well as similar roles with Appalachian Power in Virginia and West Virginia. In total, he has more than 40 years of experience working on energy-related issues, including new service, energy efficiency, demand response, power quality, rates, contracts and business development.
Williams graduated from Clemson University with a Bachelor of Science in Mechanical Engineering.