Thank you for your patience.
Our media representatives are unable to assist with account issues. For billing, outage or service inquiries, call us 24 hours a day, toll-free at 800.672.2231.
For media inquiries about power outages or other issues in our service territory, please contact us at 866.641.1151. Media members can also email inquiries to email@example.com. If you’re on deadline or need an immediate response, call 866.641.1151.
For inquiries about the Northern Panhandle of West Virginia, including Wheeling, you can find the media contact for that area at AppalachianPower.com/media-contacts.
For industry and corporate issues, please call AEP’s corporate media relations office at 614.716.1000.
AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.672.2231.
Please login to manage your account.