Smart Meters

FAQs

What is a smart meter?

A smart meter is an electric meter equipped with two-way communication technology that provides near real-time meter readings and the secure transfer of customers' usage information to AEP Ohio for billing and operational purposes. The technology improves billing accuracy and eliminates the need for a meter reader to enter onto a customer's property.

Why is the current metering system being replaced?

The current electric grid is being upgraded to take advantage of emerging technologies, and offer more benefits to our customers. Smart meters will replace the current meters used in homes to record electric usage, many of which are the older, obsolete analog meters.

How will I benefit from having a smart meter?

Smart meters periodically report usage information to AEP Ohio through a secure wireless communication. The meter provides information to our crews that speeds response times and outage repairs. Since we don't have to access your property to read the meter, it simplifies the billing process by eliminating estimated bills. It also enables new features that will soon be available to help you manage your energy usage from your smart phone, tablet or laptop.

What is my smart meter display telling me?

Your smart meter shows three separate rotating displays:

1. One display will show whether your electric service is on or off. If it says "CLOSED" your power is on. If it says "OPEN" your power is disconnected and you should contact the AEP Ohio Customer Solutions Center at 800.672.2231.
2. The next display shows your cumulative electric usage in kilowatt-hours (kWh). This is the amount of energy that has flowed through your meter since it was installed. AEP Ohio uses this information to calculate your bill.
3. The third rotating display, which includes a decimal point, shows the electricity demand reading in kilowatts (kW), which is used for operational purposes (it is not used for calculating your bill).

Will my meter still be read by a meter reader each month?

No, the smart meter enables us to read your meter without setting a foot on your property or disrupting your schedule. We will still periodically perform field and safety audits of AEP Ohio metering and other electric distribution equipment.

How can I access my energy usage?

You can visit AEPOhio.com and register for online access to your AEP Ohio account. Click on the "View Energy Usage Dashboard" button. You will be able to view your energy usage, which in turn will help you make decisions on how to save.

How will I know if the meter technician on my property really works for AEP Ohio?

All of our installers will be able to provide proper identification at your request. They will also be driving properly marked vehicles. Both will have the AEP Ohio logo. If you're still unsure, you can call 1-800-672-2231 and talk to an AEP Ohio customer service representative who can confirm if one of our employees is visiting your address.

Will I be billed differently after the meter upgrade?

No, you will continue to be billed as you are today.

What is the White House Green Button initiative, and are we a part of it?

Yes, AEP has joined the Green Button initiative, a joint effort among utilities, technology companies and the federal government to help you save energy and money. Green Button can help you make better energy and usage decisions. Green Button provides a simple, standardized way to download your energy usage information from our website. This information can then be uploaded to compatible energy efficiency applications or shared with energy efficiency consultants and others to help you analyze how you use energy.