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Learn how it gives you the power to save money and helps keep the power flowing. You'll see the beauty in it too.
Here's why AEP Ohio will be installing them in neighborhoods over the next four years.
It gives you the power to save money.
It constantly reports usage information and simplifies the billing process by eliminating estimated bills.
It helps with outage restoration.
The meter provides information to our crews that improves response times and speeds outage repairs.
We don’t have to inconvenience you to read it.
You don’t have to leave the gate unlocked or be available for readings.
It enables new features to help you manage and control your energy usage.
Easily access usage from your smartphone, tablet or laptop through "My Account" on AEPOhio.com.
Here are the new technologies you can benefit from soon after your smart meter installation:
AEPOhio.com My Account Dashboard
This web portal becomes operational about six weeks after your smart meter installation, and provides basic information about your energy usage.
AEP Ohio will make available new communicating thermostats that can be programmed and adjusted remotely. This new technology gives you control of your home's temperature and settings from literally anywhere on the planet.
Your smart meter shows three separate rotating displays:
Still have smart meter questions? Talk with a smart meter representative at 888.883.6977 or email us at firstname.lastname@example.org. Please note this phone number and email address are for smart meter questions only. For all other questions or issues, please call our Customer Solutions Center at 800.672.2231.
AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.672.2231.
Please login to manage your account.