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Payment Arrangement

We recognize that financial hardships happen, especially during a pandemic, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you.

Payment Extensions & Arrangements

Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.

Payment Assistance Programs

Low-Income Home Energy Assistance Program (LIHEAP) LIHEAP provides federally funded assistance to help families manage energy costs. You’ll need to check your state’s program to see if you qualify.
Neighbor to Neighbor Bill Pay Assistance AEP Ohio partners with Dollar Energy Fund to help families pay their electric bills. Grants apply directly to an account that prevents disconnection of or restores electric service. Find out what agency to contact in your area in order to apply.

Who's eligible for Neighbor to Neighbor?

  • Household income must be at or below 250% of the federal poverty guidelines ($65,500 for a family of 4)
  • You must owe a minimum of $50 on your AEP Ohio bill
  • Applicants must have made payments to AEP Ohio totaling at least $75 in the three months prior
  • You may apply for a hardship grant once per program year (October 1 through September 30) during either the Heating or Cooling Season
State of Ohio’s PIPP (Percentage of Income Payment Plan) PIPP makes monthly payments more affordable and paying on time and in full each month reduces the outstanding balance. In fact, after 24 on-time and in-full payments in a row, the outstanding balance is eliminated.
  • Gas-heated homes have a monthly payment of 6% of all household income for gas bills and 6% of all household income for electric bills
  • Electric-heated homes have a monthly payment of 10% of all household income
  • There is a minimum monthly payment of $10

Who’s eligible for PIPP Plus?

Ohioans with a gross annual income at or below 150 percent of the federal poverty guidelines that get their power from companies regulated by the PUCO – like AEP Ohio – are eligible for the program.

More information on PIPP Plus can be found by:

Winter Reconnect Order (WRO) Any residential customer who is disconnected or facing disconnection is eligible to pay a maximum of $175 to have their service restored or maintained for a minimum of 30 days. Applicants must enroll in an extended payment arrangement, which can include PIPP Plus.

More information about WRO:

  • Available now through April 15, 2021
  • For details, visit the PUCO
  • Contact us to see how this might affect you

Helping Others in our Communities

Help Someone Facing Disconnection You can help a relative, friend keep their power on by getting notifications when they are at risk of being disconnected. Often, people add this service to accounts of vulnerable customers (those with mental impairments, illness, or advanced age) who have difficulty understanding AEP Ohio's disconnection process, but this free service is available for any customer.

How Third-Party Notifications work:

  1. Print a Third-Party Authorization Form
  2. The account holder must complete, sign, and mail it to the address on the form, authorizing you to receive notifications on their behalf
  3. As an authorized third-party, you will receive copies of the billings if electric service is at risk of being disconnected due to non-payment

You will not be responsible for paying the bill.

Donate to Customers in Need The Neighbor to Neighbor program helps customers maintain electric service by taking donations and applying a utility assistance grant directly to their bill. Together, we can make a big impact.

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