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Learn how to switch to a new provider or how to switch back to AEP Ohio.
Be ready to provide your Service Delivery Identifier (SDI) Number found on your bill.
Look for a letter from AEP to confirm your intention to switch.
If you decide to switch back to AEP Ohio
We are required to include your name, address, usage information, and other customer specific information as identified on the approved pre-enrollment list displayed on our website and tariffs, on a list of eligible customers that is made available to other competitive retail electric service providers. See a list of the information we are required to share. If you do not wish to be included on this list, complete this form, or call AEP Ohio at 1.888.237.5566, or write to us at 1 AEP Way, Hurricane, WV 25526. If you have previously made a similar election, your name will continue to be excluded from the list without any additional action on your part. If you previously decided not to be included on the list and would like to reverse that decision, complete this form, or call or write AEP Ohio at the phone number or address shown above. An election not to be included on this list will not prevent AEP Ohio from providing your information to governmental aggregators.
Glossary of Terms
See definitions of terms to help you understand the language of many of the electric service provider documents.
Lists of Active Providers
View a list of Certified Retail Electric Service (CRES) providers and certified aggregators in our service territory.
Opt Off/Opt Onto Shared Customer List
Ask AEP Ohio to remove your name from a list provided to other service providers. Or, ask to be put back on the list if you change your mind.
Notification and Metering Point
Learn what you need to do to notify AEP that you're switching providers.
Suggested Questions to Ask a Potential Provider
See questions to ask a potential provider when you're considering switching.
Learn more from resources such as the Public Utilities Commission of Ohio's website.
A CRES is a Competitive Retail Electric Service Provider.
Put simply, there are three major components in supplying electricity:
In Ohio, customers are free to choose who supplies, in some instances, the Generation and Transmission portion of their electricity service. They can purchase these services from a Competitive Retail Electric Service (CRES) provider.
Initial switches are free. We will charge a switch fee for subsequent switches, if applicable, to the provider you choose. Please visit Rules About Switching for details.
After you agree to switch electric providers, we will send a letter to you in the mail informing you that we’ve been notified of this switch. If you wish to object to the switch, instructions are given on how to.
No. Your SDI number is unique, and is 17 digits long. It can be found on the bill in the charges section. Depending on your specific account, you may have more than one SDI (for example, you have metered service and non-metered lights at your premise).
Yes. You will continue to receive charges for distribution (the local poles and wires that distribute electricity to your house). Your CRES provider may opt to place their charges on our bill as well, or send you a separate statement.
In compliance with Ohio Administrative Code 4901:1-10-29 (E), we supply eligible-customer lists available to CRES providers that contain customer name, service and mailing address, rate schedule, load profile, meter type, meter read date and historical consumption data for each of the most recent twelve months.
To opt-off this pre-enrollment (eligible-customer) list, visit Opt Off/Opt Onto Shared Customer List.
No, you do not have to change your meter.
You should continue to call us during an outage.
You must contact your respective CRES provider, who will “drop” you back to AEP Ohio.
AEP Ohio will continue reading your electric meter.
Once payments are received, and depending on what type of billing you have-AEP Ohio pays the CRES provider their portion.
Your price-to-compare is your total generation charges divided by total kWh usage.
To maintain accurate billing for both AEP Ohio and the CRES, switching only occurs on the meter read date.
State law prevents regulated utilities, such as AEP Ohio, from providing any information about competitive retail electric suppliers. You can find the latest offers and certified suppliers on the Public Utilities Commission of Ohio’s website. The PUCO has information about how to shop for an electricity supplier as well.
AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.672.2231.
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