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Neighbor to Neighbor Program

The AEP Ohio Neighbor to Neighbor Program lends a hand to those who are experiencing financial hardships and need help to get back on their feet. Administered by Dollar Energy Fund, the program provides eligible customers with a utility assistance grant applied directly to their bill.

Winter heating grant assistance will open October 15, 2023 and continue through March 29, 2024. Grants are dispersed on a first come, first served basis to eligible applicants while funding is available.

Who is Eligible?

Households may be eligible for up to $350 in grants if:

  • Income is less than 200% of the federal poverty level guidelines.
  • They are a customer of AEP Ohio.
  • They have an outstanding balance of at least $50 and are at least 30 days behind.
  • They have paid at least $75 on their AEP Ohio account in the three months prior to applying.
  • Their electric service has been disconnected or is in threat of termination.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-by-case basis.

If a customer's utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Applying for Assistance

There are two options to apply.

Complete the online application

You'll need to provide:

Visit a community agency If you prefer, you can complete and submit an application in person. Community agencies may be able to offer a variety of assistance beyond just help with your electric bill.

Explore additional payment assistance programs Find out what other options are available to you.

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