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Neighbor to Neighbor Program

The AEP Ohio Neighbor to Neighbor Program lends a hand to those who are experiencing financial hardships and need help to get back on their feet. Administered by Dollar Energy Fund, the program provides eligible customers with a utility assistance grant applied directly to their bill.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Who is Eligible?

Households may be eligible for up to $500 in grants if:

  • Income is less than 300% of the federal poverty level guidelines.
  • They are a customer of AEP Ohio.
  • They have an outstanding balance of at least $50 and are at least 30 days behind.
  • They have paid at least $75 on their AEP Ohio account in the three months prior to applying.
  • Their electric service has been disconnected or is in threat of termination.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-by-case basis.

If a customer's utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Applying for Assistance

There are two options to apply.


Complete the online application

You'll need to provide:

  • A photo ID
  • Your most recent utility bill
  • Proof of income OR COVID-19 financial hardship including an unemployment filing notice or proof of unemployment benefits

Visit a community agency If you prefer, you can complete and submit an application in person. Community agencies may be able to offer a variety of assistance beyond just help with your electric bill.

Giving to the Neighbor to Neighbor Program

Interested in donating? Just a few extra dollars a month can help a neighbor in need. All donations are used to assist limited-income families in Ohio.

One time donation

Make an online donation through Dollar Energy Fund.

Make an online donation

Make a monthly donation through your bill

Sign up to donate an amount you choose from each bill. You can:

  • Choose a fixed monthly amount to donate, or
  • Round up your bill to the nearest whole dollar, donating the difference

Donate monthly

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