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The AEP Ohio Choice Operation CRES Provider Handbook has been developed to communicate critical information regarding participation in the Ohio Customer Choice Program of Ohio Power Company, d/b/a/ AEP Ohio. AEP Ohio includes both rate jurisdictions: Columbus Southern Power and Ohio Power. If you have any questions about the content of the Handbook or for CRES Provider assistance, please email ohiochoiceoperation@aep.com.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-672-2231.
System Maintenance Many online functions, like login and outage reporting, won't be available from 10:00 PM - 10:10 PM ET on Saturday, 2/7.
If you have an urgent issue, please call our Customer Operations Center at 800-672-2231.