Neighbor to Neighbor Program
The AEP Ohio Neighbor to Neighbor Program lends a hand to those who are experiencing financial hardships and need help to get back on their feet. Administered by Dollar Energy Fund, the program provides eligible customers with a utility assistance grant applied directly to their bill.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
(Includes Special Storm Assistance Program)
Who is Eligible?
Households may be eligible for up to $500 in grants if:
- Income is less than 300% of the federal poverty level guidelines
- They are a customer of AEP Ohio.
- They have an outstanding balance of at least $50 and are at least 30 days behind.
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-by-case basis.
If a customer's utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Applying for Assistance
There are two options to apply.
Visit a community agency
If you prefer, you can complete and submit an application in person. Community agencies may be able to offer a variety of assistance beyond just help with your electric bill.
Giving to the Neighbor to Neighbor Program
Interested in donating? Just a few extra dollars a month can help a neighbor in need. All donations are used to assist limited-income families in Ohio.
Make a monthly donation through your bill
Sign up to donate an amount you choose from each bill. You can:
- Choose a fixed monthly amount to donate, or
- Round up your bill to the nearest whole dollar, donating the difference