Register With AEP Ohio

To register as a Competitive Retail Electric Service Provider (CRES) in AEP Ohio's Customer Choice Program, download, print, and complete the below documents as indicated. Once completed, please mail the required documents, along with $100 registration fee as indicated on the application. Your completed application and credit information can be scanned/e-mailed to to initiate the process; however, you must still mail the originals (and the registration fee). Additionally, please include copies of your company's PUCO certification and application for PJM membership with your mailed documents.

Download Application Form

Note: The Registration Application Form is now a fillable PDF form with a digital signature. CRES Providers may either: 1) complete, digitally sign, save and send the form via email to the above email address; or 2) complete, print, physically sign and send the printed form with the below printed documents. Items outlined in red on the fillable form are required fields. With either option, the CRES is required to submit two (2) printed, completed copies of the agreements below with original signatures.

Please print and mail one (1) completed original of the following EDC/CRES Agreement, with original signature to AEP Ohio Choice Operations, 700 Morrison Road, Gahanna, OH 43230. The registration fee is due annually.

The following documents are necessary for EDI and financial purposes. Please note that all CRES Providers submitting for registration in AEP Ohio are required to participate in EDI Certification Flight Testing. This Testing is a collaborative effort involving multiple registering CRES Providers over a defined period. The CRES Provider and its contracted EDI Vendor or In-house EDI Service are expected to maintain necessary and timely communication with AEP and also between the CRES Provider and the EDI Vendor; and must agree to timely responses throughout Testing. No response or late response to requested test transactions delay both the testing and ultimately the completed registration of all CRES Provider participants. If an EDI Vendor, In-House EDI Service, or CRES Provider is found to be unresponsive or uncooperative during the Testing, the CRES Provider (and its contracted EDI Vendor or In-house EDI Service) will be removed from the ongoing EDI Flight Test and the pending CRES Provider registration will be suspended. The non-performing CRES Provider will be evaluated for inclusion in a future EDI Flight Test. Please download, complete, and return one (1) copy of each of the below documents along with your registration documents.

Required Collateral Forms

Based upon an evaluation of financial information provided with the registration application, AEP Ohio will determine whether a supplier is creditworthy. If a provider has investment grade ratings from two of the three major credit ratings agencies (Standard & Poor's, Moody's, or Fitch) it may be granted unsecured credit up to a threshold determined on a non-discriminatory basis by AEP Credit Risk Management. If a Supplier does not have an investment grade rating by at least two of the above mentioned agencies, the provider must supply either a guaranty, an irrevocable letter of credit, a surety bond or cash deposit for the required energy collateral. The following files contain the required and acceptable formats for financial instruments to be used if AEP Ohio notifies you that you must provide collateral for Energy.

Energy Collateral Forms

For more information about credit analysis and collateral contact

Ohio Choice Operation Support:

Contact Phone Fax
Anita Adams 614-883-6990 614-883-7915
John Merlina 614-883-6991 614-883-7915
Kevin Vass 614-883-6794 614-883-7915
Carol Miles 614-883-6932 614-883-7915

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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