Pay By Phone

Make a Payment By Phone

Now paying your electric bill is as simple as picking up the phone.

AEP Ohio's Pay by Phone option allows you to pay your bill by telephone using a credit card, debit card, ATM card, or checking account.

Call toll-free 1-800-611-0964 to make a payment. Be sure to have your AEP Ohio account number and banking information ready before you call.

You will receive a confirmation number as proof of payment. AEP Ohio will be immediately notified of your payment through an electronic notice posting to your electric account. Payments received prior to 4:00 p.m. EST will be posted to your account that evening. Those made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next AEP Ohio business day. Posting schedules may vary on holidays.

Once you have used this service, you can check your AEP Ohio account balances and initiate payments 24 hours a day, seven days a week. However, using this payment option one month does not obligate you to pay this way every month.

Please Note:

A service fee of $2.95 will be charged by the service provider, BillMatrix. While you will be paying your account with AEP Ohio, the full amount of the fee is passed to BillMatrix as the provider of this service.

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Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2015 American Electric Power. All Rights Reserved.

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to

Other Websites in the AEP family of sites may be governed by their own privacy policies, appropriate to the uses and needs of each site. Throughout this site, we may provide links to resources and sites that are not part of This Privacy Policy does not apply to those resources and sites.


By using this site, you consent to the terms of this Privacy Policy. Whenever you submit information via this site, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information
    During your use of this site, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts and other Web traffic tracking systems. This information is aggregated and used to improve our site through analysis of user activities on the site. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site.
  2. Personally identifiable information
    On certain pages of this site, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on September 12, 2011.

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We're sorry. There was an error enrolling your account in paperless billing.

For more information, contact the Customer Operations Center at 800-672-2231


We're sorry. There was an error enrolling your account in paperless billing.

For more information, contact the Customer Operations Center at 800-672-2231


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