Building a Smarter Grid

Better. Faster. Smarter.

We’re improving how power gets to your home with enhanced technology. You’ll have fewer outages, better and faster service, simpler billing and more ways to save.

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A Smarter Grid

Fewer outages

The grid will automatically reroute electricity away from problems like downed power lines to keep power on for more people. New solar and battery-powered microgrids will prevent outages at critical facilities like hospitals, medical offices and fire and police stations.

Better and faster service

We’ll know if your power goes out — thanks to your new smart meter — and can begin repairs faster than before.

Simpler billing

We’re making billing easier to understand and more accurate by getting rid of estimated costs.

More ways to save

The new grid will automatically reduce how much electricity it takes to power your home. You can save up to 4% on your monthly bill — without having to change a thing. Plus, with our It’s Your Power app you can pinpoint your electric usage throughout the day and control many of your favorite smart home devices in one convenient place.

This information puts you in control and gives you the power to save energy and lower your bill.

Dig deeper into the technology that’s making your life simpler:

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Smart Meters

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DACR Technology: Fewer Outages

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VVO Technology: More Ways to Save

FAQs:

DACR

What is DACR and what are the benefits?

DACR, short for Distribution Automation Circuit Reconfiguration, is a new technology that detects a power outage and automatically reroutes the power – minimizing the number of people impacted within minutes.

When will I see the benefits?

We are planning to install DACR technology in parts of Delaware, Franklin, Pike and Ross counties by the end of 2020. We’re continuing to look at additional areas for future rollouts.

VVO

What is VVO and what are the benefits?

VVO, short for Volt Var Optimization, is a proven technology that assures electricity is more efficiently transmitted through our power lines and into your home. It automatically adjusts voltage levels on the power lines to improve energy efficiency and minimize energy loss. At the end of the day, it reduces the amount of electricity your appliances and household devices use and saves you an average of 4% on your monthly bill.

When will I see the benefits?

We are planning to install VVO technology in parts of Delaware, Franklin, Pike and Ross counties by the end of 2019. Additional areas will be identified and installed in 2019 and 2020.

Smart Meters

What is a smart meter and what are the benefits?

A smart meter is an electric meter equipped with two-way communication technology that provides near real-time meter readings and the secure transfer of your usage information to AEP Ohio for billing and operational purposes. The technology improves billing accuracy and eliminates the need for a meter reader to enter your property.

When will I see the benefits?

Check out our interactive map to see when your home or business is slated to receive a smart meter. You’ll find the map and other information on smart meters at AEPOhio.com/SmartMeter.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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