AEP Ohio, an American Electric Power (Nasdaq: AEP) company, has been named a “Customer Champion” in a national study for the fourth year in a row.
The analytics firm Escalent surveyed nearly 80,000 residential electric customers from the 140 largest utility companies in the United States. AEP Ohio received a Customer Engagement Benchmark Performance score of 725 on a 1,000-point scale, placing it number one among electric utilities in the Midwest region.
Results indicate that utilities such as AEP Ohio have increased their focus on customers, communities and the environment during the pandemic, which has increased customer engagement. AEP Ohio was named among the industry’s best in terms of interacting with customers in meaningful and effective ways.
“We’re honored to be recognized as the best utility in the Midwest for our long-term commitment to keeping our customers connected and building a trusting relationship with them,” said Jon Williams, managing director, AEP Ohio Customer Experience & Distribution Technology. “Four consecutive years of this recognition is a testament to the hard work of our entire team. It shows we're keeping the customer first, while always focusing on providing safe and reliable electric power.”
AEP Ohio was one of 45 utilities to be selected as a Customer Champion in the 2021 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study.