Prefer to pay your
bill by mail?
Simply use the return envelope enclosed with your electric bill. The correct address
is printed on the envelope. Your cancelled check is your receipt and serves as proof
of payment. Be sure to include the top portion of your electric bill with your payment.
When mailing your payments without the top portion of your bill, be sure to include
your name, service address, and electric account number to ensure your account is
properly credited. Allow up to 5 days for your payment to be posted to your account.
Please refer to the following mailing addresses if your return envelope is not available
or you need to make overnight payments:
If the return envelope is not available, customers in all states may mail
PO BOX 24404
CANTON, OH 44701-4404
Overnight payments are accepted during normal business hours, Monday - Friday,
322 DEWALT AVE SW
CANTON, OH 44702
Processes payments using Accounts Receivable Conversion, a process that allows paper-check
payments to be processed electronically as soon as they are received. It is widely
used by businesses worldwide because it eliminates the risk of checks being lost
or stolen during deposit preparation.
Things to remember when paying by check.
- AEP processes payments very efficiently. As always, when writing a check, be sure
that your account holds sufficient funds.
- Make sure that the charges on your bank statement match your records.
- Contact your financial institution right away if you notice a problem.
Read common questions
and answers that pertain to the Accounts Receivable Conversion process