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Level Payments

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AEP Ohio's Average Monthly Payment Plan (AMP) helps stabilize your monthly electric billing. This plan helps balance out usage and rate increases by making adjustments throughout the year, so you have no surprise "settle-up" months. Learn more about our Average Monthly Payment Plan.

Other Options

AEP Ohio also offers a Budget Billing plan. If you'd like to enroll, or if you're already enrolled and you'd like to help prevent underbilling due to any increases in usage or rates by switching from Budget Billing to AMP, please call our 24-hour Customer Operations Center at 800-672-2231.

Average Monthly Payment (AMP) Plan Details

The AMP plan significantly moderates the monthly bill variation while avoiding the potential of accumulating a large settlement balance, or credit, at the anniversary month. Please note that this is not an equal monthly payment plan.

The monthly payment on the AMP Plan is based on the average of the current month's bill, plus the previous 11 months' bills. Each month, the oldest bill is removed from the computation, and the new current bill is included. As a result, the payment amount will fluctuate slightly from month to month.

The difference between actual billings and the average billings will be carried in a deferred balance that will accumulate both debit and credit differences for the duration of the AMP Plan year (12 consecutive months).

  • At the anniversary month, the deferred balance is divided by 12, and this one-twelfth amount is added to (or subtracted from) the average payment amount for the next 12 months.
  • Settlement occurs only when participation in the plan is terminated. The AMP Plan is not to be used to defer payment of delinquent bills.
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Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com

Other Websites in the AEP family of sites may be governed by their own privacy policies, appropriate to the uses and needs of each site. Throughout this site, we may provide links to resources and sites that are not part of AEPOhio.com. This Privacy Policy does not apply to those resources and sites.

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By using this site, you consent to the terms of this Privacy Policy. Whenever you submit information via this site, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on September 12, 2011.

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For more information, contact the Customer Operations Center at 800-672-2231

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For more information, contact the Customer Operations Center at 800-672-2231

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