How AEP Ohio’s Business Has Changed

AEP Ohio is no longer in the electricity generation business and now is a wires-only company. That means we no longer own power plants to generate electricity. We are now only a transmission and distribution, or wires-only, company that delivers electricity to you.

As part of the statewide move toward market-based costs for electricity, AEP Ohio purchases Generation Service for its customers through an auction process. This process seeks to find the lowest price for electricity by allowing electricity suppliers to compete against each other through periodic auction events.

How does the auction process work?

Auctions are conducted by an independent consultant, and are overseen by the PUCO. AEP Ohio can only watch the auctions and cannot influence the price. The PUCO approves the results of the auction and those approved results are included in the Generation Service item on your bill. The entire generation fee you pay goes directly to the market supplier. AEP Ohio does not keep any of that fee.

Why did my off-peak usage discounts go away?

These discounts included the water heater program, off-peak use shifts and seasonal rates for many and have been discontinued. These programs were generation subsidies established to reduce demand at power plants during customer high use periods. As a wires-only company, it costs the same to provide service to all residential customers, and now all customers are being charged the same residential customer rate. In the future, Competitive Retail Electric Service (CRES) providers may determine if rates based on time-of-use will be available.

I’ve been receiving a lower rate for using less than 700 kWh in the summer. Is this still available?

Special rates for customers who use less than or more than a certain number of kilowatt-hours have been eliminated. It costs the same to distribute electricity to all residential customers regardless the amount of electricity or when that electricity is used. Customers now pay the same rate per kilowatt-hour of electricity they use.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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