Incentive Programs For Residents

AEP Ohio offers a number of special incentives and rebates to help you save money while cutting back on energy use in your home.

  • Free, Energy Efficiency Kit Offer
    Complete your Home Profile to receive personalized tips for saving electricity and a FREE, energy efficiency kit to jumpstart your savings.
  • Rebates for Your Home
    Get money back when you make energy efficient updates to your home. Rebates available on select central air conditioners and heat pumps installed by participating contractors, as well as select ENERGY STAR® certified appliances.
  • It's Your PowerSM
    A free, easy-to-use mobile app available to AEP Ohio customers with a smart meter. This app allows you to pinpoint what uses the most electricity in your home so that you can make money-saving choices without sacrificing comfort. When paired with an AEP Ohio Energy Bridge, IT’S YOUR POWER can also be used to control your smart home devices from the convenience of a single app.
  • Multifamily Program
    Property managers can enhance their properties’ value and customer appeal by having energy-saving measures installed at no cost. Properties must be 5 or more individually-metered units.
  • Appliance Recycling
    $50 special incentive offer for convenient pick up of your old, working refrigerator or freezer.
  • Efficient Lighting Discounts
    Instant discounts on select ENERGY STAR® LED lighting products available through AEP Ohio’s Online Lighting Store or at a participating retailer near you.
  • Agriculture Program
    Are you an AEP Ohio agricultural customer? We have a program with incentive opportunities for your farms.
  • Community Energy Savers
    Community Energy Savers Pilots are partnerships between communities and AEP Ohio that bring the benefits of energy efficiency to residents, businesses and the community itself by encouraging participation in AEP Ohio energy savings programs.
  • Community Assistance Program
    Customers enrolled in an AEP Ohio payment assistance plan can receive free energy efficiency and repair services for their home.
  • EfficiencyCrafted New Homes
    Building a new home? An AEP Ohio EfficiencyCrafted New Home can help you reduce your energy usage by as much as 35%.
  • Education Programs for Kids
    A school science curriculum designed for students grades 5 through 12. Teaches ways to conserve electricity at home.

More From AEP Ohio

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Use Online Form Report Outages On Your Mobile Phone

Report Outages On Your Mobile Phone

How We Restore Power Learn more

How We Restore Power

Learn more Create Your Own Emergency Outage Kit

Create Your Own Emergency Outage Kit

Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to AEP Ohio alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...