AEP Ohio - FAQs: Communicating With AEP Ohio AEP Ohio - FAQs: Communicating With AEP Ohio
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Outages & Problems / Outage FAQ / FAQs: Communicating With AEP Ohio
Frequently Asked Questions

Should I call AEP Ohio?
In the immediate aftermath of a major storm, we ask that you call only to report safety hazards such as downed power lines or equipment that is sparking. During major storms, our telephone lines can become overloaded with customer calls. In these situations, we are aware of major damage to long-distance transmission lines and distribution circuits.

Why can't I talk directly with a customer services representative?
During major outages, it is unlikely that you will speak directly with a center representative, due to the high volume of calls associated with a major outage. However, our telephone technologies will allow you to leave information about your outage. In addition, our communications systems give priority to outage calls dealing with safety concerns -- such as downed power lines - so that they receive service as quickly as possible.

Why can't an agent tell me when my power will be restored?
It is impossible to accurately predict restorations of specific circuits serving particular residences because of the many challenges that restoration workers face. AEP Ohio provides updates approximately every four hours to the local news media so that they can report the status of the overall restoration effort. This information is included on the home page of this site during major storms.

What is my best source of information on the restoration effort?
AEP Ohio works hard to update the local news media on the overall progress of restoration efforts affecting the area. AEP Ohio issues informational releases to the news media regarding restoration progress at least three times a day during major power outages. Listening to the radio, or checking this web site via battery-operated web devices are the best ways for you to be informed of storm restoration progress. Be sure to have an emergency kit, equipped with a battery-operated radio and fresh batteries, so you're ready in case of a major power outage. Read more information about emergency kits.

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