We’re always working to keep your power flowing.

Tree Wire Project

We’re replacing power lines and adding new technology. The new poles and cables that crews ​are ​install​ing​ ​ will be built to better withstand falling tree limbs and will help to reduce tree-related power outages. If you have a pole in your yard, crews will need to access and work on your property.

We’re committed to improving your electric service. We know you love your trees, and so do we -- but we all know that trees and power lines don’t always mix.

If you’re in the project area, we’ll be in touch before work begins. You’ll receive a postcard in the mail, followed by an automated phone call approximately 48 hours before the work is done. We are partnering with crews from Our contractor crews from Intren Davis Pickering who will knock on your door before entering your property and will have appropriate AEP Ohio personal identification.

Frequently Asked Questions

What type of work is being done?

We’re replacing power lines and adding new technology. The new poles and cables that crews are installing will be built to better withstand falling tree limbs and will help to reduce tree-related power outages.

Why are you doing this work?

We’re committed to improving your electric service. We know you love your trees, and so do we -- but we all know that trees and power lines don’t always mix.

How will I know when you’ll be working in my yard?

We are partnering with crews from Davis Pickering to assist with our work. They will knock on your door before entering your property and will have appropriate AEP Ohio personal identification.

How will this work affect me?

If you have a pole in your yard, crews will need to access and work on your property. Use of equipment could affect temporarily your grass and/or landscaping. Rest assured, once work is completed, our landscaping crews will repair affected areas. In the rare instance your fence may need to be temporarily moved, crews will secure the fencing at the end of each work day.

What are the benefits?

The new poles and cables that crews are installing will be built to better withstand falling tree limbs and will help to reduce tree-related power outages.

Should I expect an outage?

While we’ll work to avoid power outages, sometimes emergency outages are necessary for crews to safely complete their work. However, if an outage is planned, we’ll notify you in advance with an automated phone call.

How long will this work be going on?

Work begins April 22 and is slated to last through the end of the year.

What if my landscaping is damaged?

Our goal is to minimize any inconvenience to you. Rest assured, once work is completed, our landscaping crews will return within two weeks to repair affected areas of your yard.

Still have questions? Please give AEP Ohio Customer Service Representative Chris Day a call at 614-523-7969.

More From AEP Ohio

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn More

You wanted a bill that is simple, clear and colorful

How We Restore Power Learn more

How We Restore Power

Find Out How Save Energy. Save Money

Save Energy. Save Money

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to AEP Ohio alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×