While we’ve taken a number of steps to improve the reliability of your service, we still have work to do to make sure it meets your standards and ours. We truly appreciate your patience and are committed to improving the electric service in your community.

Here’s what you can expect:

Equipment Repairs

In early October our crews completed work to update additional equipment in need of repair.

Forestry Work: Currently Underway - December 2020

Our forestry crews are currently working to assess the trees along more than 30 miles of our lines and equipment and trim back or remove any that pose a threat to your electric service. If any hazardous trees fall outside of our right-of-way, we’ll work with property owners to determine the best course of action. As always, the goal is to prevent longer and unpredictable future outages by keeping hazardous trees away from our power lines and other equipment.

Pole Replacements

We’ll soon begin replacing several electric poles identified during a recent inspection that are in need of repair.

Long-Term

Our engineers are also exploring additional options in targeted areas to improve electric service. We’ll keep you informed on any future developments, and of course will let you know what you can expect and when.

We understand your frustration and truly appreciate your patience — we’re committed to improving the electric service in your community.

FAQs

What area does this project cover?

Click here to view the circuit map and general project area. Please be sure we have your best contact information at AEPOhio.com/Account in case we need to get in touch.

What work has already been completed to help with the reliability of electric service in Sunbury?

• Trimmed back more than 1,500 trees within our right-of-way that posed a threat to your electric service. This work was part of our comprehensive tree maintenance work that takes place at least once every four years.
• Replaced electric poles and equipment in need of repair.
• Inspected nearly 12,000 feet of underground cable, resulting in the repair of more than 500 feet of cable.
• Installed 24 smart sensors on our equipment to help us better pinpoint the location of any issues.

Why are trees near power lines trimmed or removed?

Fallen trees and branches are one of the most common causes of power outages. Just one tree limb can knock out power to hundreds or even thousands of customers. Interfering limbs can also slow down our crews working to get the power back on following an outage. Learn more at AEPOhio.com/Trees .

Will I experience power outages during this work?

We don’t anticipate the need for outages during this work, but there’s always the possibility that crews might need to take a short outage to safely complete work. Please be sure we have your best contact information at AEPOhio.com/Account in case we need to get in touch.

What smart technology are you installing and how will it improve my service?

We installed 24 smart sensors to the electric circuit in your community to help us better pinpoint the location of any issues and get crews to the right spot to begin restoration work.

How will I know if tree trimming or removal is planned for my property?

An AEP Ohio forestry representative will notify you with details of the work to be performed on your property. If we identify hazardous trees outside of our established boundaries to trim, we’ll work with you to obtain permission to take the extra steps needed to help prevent future outages.

Will this work improve my electric service?

Yes, that’s our goal. We’re committed to improving your electric service and won’t stop until we find the best solution for your community.

Additional Questions?

Please send us an email, and we’ll get back with you.