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Improving Electric Service in Your Area

While we’ve taken a number of steps to improve the reliability of your service, we still have work to do to make sure it meets your standards and ours. We truly appreciate your patience and are committed to improving the electric service in your community.

Here’s what you can expect from us

November 2020 – March 2021

Our forestry crews will assess the trees along more than 50 miles of our lines and equipment and will trim back or remove any that pose a threat to your electric service. If any hazardous trees fall outside of our right-of-way, we’ll work with property owners to determine the best course of action. As always, the goal is to prevent longer and unpredictable future outages by keeping hazardous trees away from our power lines and other equipment.


Our engineers are also exploring additional options in targeted areas to improve electric service. We’ll keep you informed on any future developments, and of course will let you know what you can expect and when.

We understand your frustration and truly appreciate your patience — we’re committed to improving the electric service in your community.


View the circuit map and general project area. Please be sure we have your correct contact information in case we need to get in touch.

  • In August 2020, our forestry team cleared 27 trees outside of our right-of-way that posed a threat to your electric service. This work was part of our comprehensive tree maintenance work that takes place at least once every four years.
  • Replaced electric poles and equipment in need of repair.
  • Repaired nearly 4,500 feet of underground cable. The work done in the Lake of the Woods area is part of our Underground Cable Improvement Project and will help prolong the life of the cable, therefore improving the reliability of your service.
  • Completed an infrared inspection of the circuit in summer 2020 to identify issues.
  • In November 2020, our crews updated equipment in need of repair.

Some of this work may require short outages for our crews to safely complete their work. We’ll work to notify you in advance if you’ll be directly impacted. Please be sure we have your correct contact information.

An AEP Ohio forestry representative will notify you with details of the work to be performed on your property. If we identify hazardous trees outside of our established boundaries to trim, we’ll work with you to obtain permission to take the extra steps needed to help prevent future outages.

Fallen trees and branches are one of the most common causes of power outages. Just one tree limb can knock out power to hundreds or even thousands of customers. Interfering limbs can also slow down our crews working to get the power back on following an outage.

Yes, that’s our goal. We’re committed to improving your electric service and won’t stop until we find the best solution for the Westerville community.

Additional Questions?

Please send us an email, and we’ll get back with you.

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