 In some cases, AEP may restore power to an area but an individual customer’s power still isn’t on. In instances where a customer’s electrical wiring or equipment has been damaged, customers should contact a qualified electrician to make sure that their home can accept AEP Ohio’s electric service. AEP Ohio is responsible for:
AEP Ohio is responsible for facilities and equipment up to the service entrance. AEP Ohio cannot make repairs to the weatherhead, service entrance cabling or electrical wiring within the structure. Ohio Power customers are responsible for*:
Columbus Southern Power customers are responsible for*:
Not sure which customer you are? Check your bill or statement. If your account number starts with 10, you're a Columbus Southern Power customer. If your account number starts with 07, you're an Ohio Power customer.
In an overhead electric system, the connection between AEP Ohio and the customer is made at the weatherhead.
The weatherhead is attached atop the metal conduit (pipe) or cable that rises from the meter box and typically continues above the roof’s edge to provide safe clearance. The weatherhead, service entrance cable, riser pipe and meter box, together, comprise the “electric service entrance.”
If the electric service entrance is damaged or pulled away from the house, customers will need to call an electrician to have repairs made before electric service can be restored by AEP Ohio employees. In an effort to speed restoration efforts, some local municipalities will not require an inspection by local officials prior to service restoration.
AEP Ohio appreciates its customers’ understanding and patience as the repair crews continue their restoration work throughout the state of Ohio. |
